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Privacy Policy

Last updated: 27/03/25

 

At Rugby Custom Coaching, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand how we handle your personal data.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

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We collect various types of information to provide and improve our services to you. This includes:

a. Personal Information

  • Contact Information: When you book a session, make an inquiry, or purchase merchandise, we may collect personal details such as your name, email address, phone number, and billing address.

  • Payment Information: If you make a payment for coaching services or merchandise, we may collect payment details such as credit card information or PayPal account information. (Note: We do not store full payment details; third-party payment processors handle transactions securely.)

  • Demographic Information: We may collect information such as age, gender, and rugby experience, which helps us tailor coaching sessions to your needs.

b. Non-Personal Information

  • Website Usage: We may collect non-identifiable information about your use of our website, such as IP address, browser type, device information, and the pages you visit. This information is used to analyze trends, administer the site, and improve your user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide coaching services: We use your personal and demographic information to schedule and deliver tailored coaching sessions.

  • To process payments: We use payment information to complete transactions for coaching sessions and merchandise purchases.

  • To communicate with you: We may use your contact details to respond to inquiries, confirm bookings, or send important updates related to your coaching sessions or purchases.

  • To improve our services: We may analyze usage data to improve the content, functionality, and user experience of our website and services.

  • Marketing: With your consent, we may send promotional emails, newsletters, or updates related to our services and merchandise. You can opt out of marketing communications at any time by unsubscribing.

3. How We Protect Your Information

We take the security of your personal data seriously and implement appropriate measures to protect it. This includes:

  • Using encryption protocols (such as SSL) to secure sensitive data transmitted through our website.

  • Storing personal data in secure, access-controlled environments.

  • Restricting access to personal data to authorized personnel only.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your information with the following entities:

  • Service Providers: We may share your data with trusted third-party service providers who assist with booking, payment processing, and website management. These service providers are obligated to keep your information confidential and secure.

  • Legal Requirements: We may disclose your information if required by law or in response to a legal request (e.g., a subpoena or court order).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze web traffic, personalize content, and remember your preferences.

You can manage cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You can request to access the personal data we hold about you.

  • Correction: You can request that we correct or update your personal data if it is inaccurate.

  • Deletion: You may request the deletion of your personal data, subject to certain conditions.

  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: sales@rugbycustom.com

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